Contact

Precise Questions Deserve Precise Answers

Submit your enquiry through the form below and a member of our client operations team will respond within one business day.

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What to Include in Your Enquiry

The more detail you provide, the more specific our response will be.

When contacting Heritage Workshop, please indicate which plan tier you are evaluating, the number of concurrent live strategies you intend to run, and the asset classes and venues relevant to your strategy. If you are enquiring about FIX connectivity or a bespoke data arrangement, note the venue names and your current broker or prime broker relationship. For compliance or regulatory enquiries — including those relating to MiFID II record-keeping requirements — please state this explicitly so we route your message to the appropriate team member. We do not respond to enquiries that request strategy advice, signal services, or managed account arrangements, as these are outside the scope of our product.

Contact Details

Office hours: Monday to Friday, 09:00–17:00 CET. Closed on Slovenian public holidays.

Koroška cesta 14, 4000 Kranj, Slovenija · info@swiftwforge.site · +386 4 123 4567

Response Standards by Enquiry Type

We publish our response SLAs openly so you know when to expect a reply.

General Enquiries

Responses to general product and pricing questions are sent within one business day. Enquiries received after 15:00 CET on Friday are answered on the following Monday.

Professional Plan Support

Active Professional plan subscribers receive responses to technical support tickets within 8 business hours via the in-platform chat or email support channel.

Institutional Plan Support

Institutional plan clients have a dedicated account manager and a 4-hour response SLA during business hours, plus a scheduled monthly platform review call.

Send Your Enquiry

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